Information We Collect

Personal Information

When you place an order or contact us, we collect information necessary to provide our flower arrangement services. This includes:

• Contact details: Your name, phone number, email address, and delivery address
• Order information: Details about the bouquets you've ordered, delivery preferences, and special instructions
• Payment data: Billing information processed through secure payment providers

Automatically Collected Data

Our website collects certain technical information to improve your experience. This includes your IP address, browser type, device information, and how you interact with our site. We use this data to understand visitor patterns and make our website work better.

How We Use Your Information

We use your personal information for specific, practical purposes related to providing our services:

• Processing and delivering your flower orders
• Communicating with you about your orders, including delivery updates
• Responding to your questions and providing customer support
• Improving our bouquet designs and service offerings based on preferences
• Sending occasional updates about new arrangements (only if you've opted in)

Data Storage and Security

Your information is stored on secure servers located within Azerbaijan and the European Union. We use industry-standard encryption and security measures to protect your data from unauthorized access.

Security Measures

Our security practices include encrypted data transmission, regular security audits, and restricted access to personal information. Only authorized staff members who need access to process your orders can view your details.

Your Rights Under Azerbaijan Law

Azerbaijan's data protection regulations give you specific rights regarding your personal information:

• Access: You can request a copy of all personal data we hold about you
• Correction: You can ask us to update or correct inaccurate information
• Deletion: You can request deletion of your data (subject to legal retention requirements)
• Objection: You can object to certain types of data processing
• Portability: You can request your data in a commonly used format

To exercise any of these rights, contact us using the information at the bottom of this page. We'll respond within 30 days.

Cookies and Tracking

Our website uses cookies to remember your preferences and understand how visitors use our site. These are small text files stored on your device. You can control cookie settings through your browser, though some features may not work properly if you disable them.

Types of Cookies We Use

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand visitor behavior and improve our site
• Preference cookies: Remember your settings and choices

Sharing Your Information

We share your information only when necessary to provide our services. This includes:

• Delivery partners who fulfill your orders
• Payment processors who handle transactions securely
• Cloud service providers who host our systems
• Legal authorities when required by law

All third parties we work with are required to protect your information and use it only for the specific purposes we've authorized.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a notice on our website. The date at the top of this page shows when it was last updated.